1. Overview

At FENSTER-SCHOOL, we strive to ensure our students are satisfied with our services. However, if you are not entirely satisfied with your purchase, we’re here to help.

2. Refund Eligibility

Requests for refunds must follow the guidelines below:

Refund requests must be submitted within 15 days of the original purchase date.
The course or service must not have been accessed beyond the introduction module.
Only first-time purchases are eligible for a refund. Renewals and upgrades are non-refundable.

3. How to Request a Refund

To request a refund, please contact our support team at [email protected] with your order details. We will process your request and notify you of the status within 5 business days.

4. Refund Process

If your refund is approved, it will be processed within 10 business days to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund.

5. Changes to This Policy

FENSTER-SCHOOL reserves the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting to the website.